FAQ
Straight answers
Renters first, then landlords. If your question is not here, ask from inside the app.
For renters
What does pre-qualified mean?
You meet the written criteria the landlord set for that home, such as income, rental history, and pets. Pre-qualification is not an approval or a promise of a lease. The landlord makes the final decision after you apply, usually within 24 to 48 hours.
Do I need an account to check availability?
No. Text the listing number or tap the listing link, answer the screening questions, and pick a tour time. Renters never create a password. It takes about 2 minutes.
Will I be asked for a deposit?
No deposit is ever due before a tour. If anyone asks you for money before you have seen the home, it is not us. Every listing has its own verify page so you can check the real address, rent, and that applying only happens through Show Me The Rental.
Can I answer by text or on the web?
Either. The questions are the same on both, and your answers carry over. If you start by text and switch to the web, you pick up where you left off. Questions are available in English and Spanish.
What happens if I do not qualify for a home?
You hear back right away rather than waiting on a landlord. The notice never states a threshold. When other homes on Show Me The Rental fit your answers, we point you to them. You can choose to save your answers in a renter profile so you do not have to start over.
What happens after the tour?
After the tour, you receive the application link by text or email. It stays open for 5 days. Follow the landlord’s application instructions, which may use our online form, a PDF, or another application website. Any fee and signing steps are shown with the application. The landlord then makes the final decision.
Who sees my information?
The landlord for the home you inquired about sees your inquiry, screening result, and application. Your screening answers are used to check you against that landlord's criteria, never sold, and never shared with other landlords unless you opt into the renter search. All contact runs through the platform, so you never see the landlord's direct phone number or email.
For landlords
What does the landlord have to do?
Add the property, confirm your criteria, set up tours, and review and publish the listing. Share its link wherever you advertise. We handle inquiries, screening, booking, and application reminders. You host tours when needed and make the final application decision; renters expect a response within 24 to 48 hours.
Is Show Me The Rental a credit bureau or a screening company?
No. We are not a consumer reporting agency. We never order or store credit reports. Landlords who want a report use a screening provider of their choice, and we guide them on how.
How does Show Me The Rental follow the Fair Housing Act?
Screening uses only the objective criteria the landlord writes down, applied the same way to everyone. Nothing about who you are enters the decision. Decline notices say that the home is not a fit and never state anything about you.
How long does setup take?
Four steps: add the property, confirm your criteria, choose how tours happen, and review and publish your listing before sharing its link. Your first showing link is ready in about five minutes. The trial is 14 days with no card.
Where do leads come from?
Each listing gets a hosted page and its own phone number. Paste the link into any listing site, your own website, or a local group; texts, web inquiries, emails, and calls to that number all land in one pipeline.
What about phone calls?
On a subscription plan the AI voice agent answers, gives the details, and moves the caller into the same screening flow. On a per-vacancy listing, calls go to voicemail and the voicemail is transcribed into the text flow.
How do tours work?
Offer any combination of scheduled showings, go and show, lockbox tours, office key pickup, and virtual tours. Set time blocks for methods that need them; go and show needs no time blocks. Renters book a 30-minute tour and receive confirmations and reminders. Lockbox codes appear only during the booked tour after pre-screening and ID verification.
Where does the application fee go?
You set the fee. It is collected with the application through Stripe and paid out to you. Show Me The Rental keeps a platform share, shown in the app before you connect payouts.
Can my team use it?
Yes. Invite team members from Settings. Each person signs in with their own account, and notifications go to whoever you choose.
Ready when you are
Renters: no account, about 2 minutes. Landlords: your first showing link in about five minutes.
No deposit is ever due before a tour. Pre-qualified means you meet the landlord’s criteria; it is not an approval.