FAQ
Straight answers
Renters first, then landlords. If your question is not here, ask from inside the app.
For renters
What does pre-qualified mean?
You meet the written criteria the landlord set for that home, such as income, rental history, and pets. It is not an approval and not a promise of a lease. The landlord decides after your application, within 24 to 48 hours.
Do I need an account to check availability?
No. Text the listing number or tap the listing link, answer the screening questions, and pick a tour time. Renters never create a password. It takes about 2 minutes.
Will I be asked for a deposit?
No deposit is ever due before a tour. If anyone asks you for money before you have seen the home, it is not us. Every listing has its own verify page so you can check the real address, rent, and that applying only happens through Show Me The Rental.
Can I answer by text or on the web?
Either. The questions are the same on both, and your answers carry over. If you start by text and switch to the web, you pick up where you left off. Questions are available in English and Spanish.
What happens if I do not qualify for a home?
You hear back right away rather than waiting on a landlord. The notice never states a threshold. When other homes on Show Me The Rental fit your answers, we point you to them, and your saved profile carries your answers so you do not start over.
What happens after the tour?
Within a couple of hours you get the application link by text and email. It stays open for 5 days. You complete it from your phone, pay the fee the landlord set, and sign. The landlord then gives you a yes or no within 24 to 48 hours.
Who sees my information?
The landlord for the home you applied to sees your application. Your screening answers are used to check you against criteria, not sold or shared with other landlords. Landlords never see your contact details until you apply, and you never see theirs; the landlord reaches out after your application.
For landlords
What does the landlord have to do?
Add the property, set the criteria, and share one link. Then nothing until a pre-qualified, toured, paid application arrives. The one required action is a yes or no, and renters are told to expect it within 24 to 48 hours.
Is Show Me The Rental a credit bureau or a screening company?
No. We are not a consumer reporting agency. We never order or store credit reports. Landlords who want a report use a screening provider of their choice, and we guide them on how.
How does Show Me The Rental follow the Fair Housing Act?
Screening uses only the objective criteria the landlord writes down, applied the same way to everyone. Nothing about who you are enters the decision. Decline notices say that the home is not a fit and never state anything about you.
How long does setup take?
Four steps: add the property, set your criteria, choose how tours happen, and copy your listing link. Your first showing link is ready in about five minutes. The trial is 14 days with no card.
Where do leads come from?
Each listing gets a hosted page and its own phone number. Paste the link into any listing site, your own website, or a local group; texts, web inquiries, emails, and calls to that number all land in one pipeline.
What about phone calls?
On a subscription plan the AI voice agent answers, gives the details, and moves the caller into the same screening flow. On a per-vacancy listing, calls go to voicemail and the voicemail is transcribed into the text flow.
How do tours work?
You set your availability once. Renters pick a 30-minute slot, get a confirmation with the access details for your showing method (in person, self-guided lockbox, or virtual), and get reminders the day before and 2 hours ahead. No-shows are followed up automatically.
Where does the application fee go?
You set the fee. It is collected with the application through Stripe and paid out to you. Show Me The Rental keeps a platform share, shown in the app before you connect payouts.
Can my team use it?
Yes. Invite team members from Settings. Each person signs in with their own account, and notifications go to whoever you choose.
Ready when you are
Renters: no account, about 2 minutes. Landlords: your first showing link in about five minutes.
No deposit is ever due before a tour. Pre-qualified means you meet the landlord’s criteria; it is not an approval.